7 Dec 2025, Sun

Windows 11 update leads to issues in file explorer and installation errors

The February 2025 Windows 11 KB5051987 update, considered one of the largest in recent months, is posing installation challenges and causing significant issues for many users. However, our tests showed no problems when updating from Windows 11 24H2 to KB5051987.

Summary of the information you should be aware of.

  • The KB5051987 Windows 11 update caused issues with File Explorer, leading to difficulties opening folders, as well as camera malfunctions and decreased game performance.
  • It is advised to remove the update by going to Settings > Windows Update to resolve the issues.

File Explorer is still active in the background, allowing users to locate the exploiter process. exe in the Task Manager.

Clicking a folder in the sidebar to expand subfolders does not work, causing confusion as File Explorer seems to be partially malfunctioning due to issues with its components. The exact cause of the problem is uncertain.

Issues encountered during the installation of the KB5051987 update.

Instalação travada
Imagem: stephmcblack/FreeImages

Some Reddit users have experienced the KB5051987 update being stuck at 0% for hours. It is advised to wait for Windows to complete the download and installation process instead of manually clearing the SoftwareDistribution folder.

How to handle issues following the February 2025 update.

We suggest removing Windows 11 KB5051987 if you encounter issues post-update installation.

  • Navigate to Access Settings, then go to Windows Update, and click on Uninstall updates.
  • Click on “Uninstall” next to the patch and confirm your choice by selecting “Uninstall” again.
  • Restart your computer.

After completing these actions, you will be downgraded to the January 2025 update. If you encounter the same issue after reinstalling the patch, it is advised to temporarily halt updates for a couple of weeks. The majority of issues are anticipated to be resolved in the upcoming February 2025 update, scheduled for release in the third week of the month.

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