By Hash Techs 
The PlayStation Network (PSN), serving PS4 and PS5 consoles, experienced a major outage lasting nearly 24 hours from Friday (7) to Saturday (8). This resulted in millions of players worldwide being unable to access their online games, utilize the PlayStation Store, or sign in to their accounts.
Summary of essential information you should be aware of
- The PSN experienced almost a full day of downtime because of an operational issue.
- Sony issued an apology and provided an extra 5 days of service to all PlayStation Plus members.
- The company’s unclear explanation caused frustration among the community.
Sony offers an apology without providing specific information.
Sony remained quiet for a significant portion of the incident before issuing an official statement on social media to clarify the situation and reveal a special offer for PlayStation Plus members after services were restored.
Sony attributed the decline to an “operational issue” without specifying the exact nature of the problem. The company also failed to address preventative measures, leading to community dissatisfaction. Users expressed frustration on social media due to the lack of communication during the outage.
Sony has announced that all PlayStation Plus subscribers will receive an extra 5 days of service to make up for the disruption, without having to request it. This bonus will apply to all service plans to prevent any negative impact on users.
Sony acknowledged the blackout’s effects, provided compensation, but faced criticism on social media for not offering a detailed technical explanation. There was speculation about a possible DDoS attack, but Sony did not confirm this theory.
Network services have fully recovered from an operational issue. We apologize for the inconvenience and thank the community for their patience. All PlayStation Plus members will automatically receive an additional 5 days of service.
— Ask PlayStation (@AskPlayStation) February 9, 2025
Network services have been fully restored following an operational problem. We regret the inconvenience and appreciate the community’s patience. All PlayStation Plus members will receive an extra 5 days of service automatically.
Some players experienced challenges in single-player games that need PSN connection to save progress or earn trophies during the period of instability. The services started being restored on Saturday until complete normalization was announced by Sony at night, allowing full access to the PSN.